Are you considering renting a storage unit in Elkhorn, Nebraska? You may want to read this first. Public Storage, located at 20809 Cumberland Dr, has been the subject of numerous complaints regarding extreme rent increases after move-in.
In October 2023, I rented a 10×15 unit for $83/month plus $15 insurance. I was on autopay with no missed or returned payments. Less than a year later, I was told my rent would increase to $206/month—a 110% increase—despite units of the same size being advertised for as low as $76–$120/month.
After receiving the notice, I researched reviews on the Better Business Bureau (BBB) and Google Reviews. Dozens of others describe similar experiences—initial low pricing followed by sharp and frequent increases.
"Started at $79/month. By the end of the year I was paying over $160. Same unit still advertised online for $85." – BBB Review
"This company banks on people not wanting to move their stuff. They double your rent, and then ignore your complaints." – Google Review
This pricing model appears to be a widespread practice. Public Storage lures in customers with attractive rates, then exploits the inconvenience of moving by imposing drastic hikes. Even after formal complaints, most customers report receiving either no response or generic boilerplate replies.
If you've had a similar experience, consider taking action. You can file a formal complaint with these agencies:
Rent increases are legal, but transparency and fairness are expected by consumers. When a company creates a pattern of disproportionate hikes and inconsistent pricing while advertising something else, that crosses an ethical line.
Do your homework. Read reviews. Save receipts. File complaints. And don’t be afraid to walk away.